Our offices will be closed from Good Friday 19th April to 22nd April. Re-open on Tuesday 23rd April
We Units Online, and parent company Mayflower Kitchens Ltd, are committed to protecting and respecting your privacy whilst you make use of our website and the services we provide. We will operate in accordance with the latest regulations and national laws. The following text outlines how and why we collect and maintain information which we may hold on individuals. We reserve the right to update this policy from time to time by updating this page; you should check back occasionally to ensure that you are happy with any changes. This policy has been updated to comply with GDPR. If you need any further information then our contact details can be found at the bottom of this document
What information do we collect?
We only collect information which is required to operate our website, respond to a question or query you may have requested or supply goods at the direct request of you. This information is also used for our internal record keeping processes and may be used to improve the services we offer. We do not collect information for marketing purposes or pass on your information to third parties for marketing purposes.
Enquiry information - this information is collected as direct response of you completing a form on our website or contacting us via telephone. We will use this information to enable us to contact you to respond to your query. We will contact you via the information you provided at the time of completing a request. Once this process has completed your information will no longer be used. Your details will not be placed on a marketing database.
Account information - We offer you the facility to create an account of our website to enhance the use of the website. We will collect information when you register. This information, such as address, is required to assist with the check out process if you were to purchase a product. The information you provide is not used by Units Online outside of what is required to operate the website. By registering with our website you will not be placed on a marketing database
Cookie technology - This technology is used on our website to enable us to track visitors to our site and how they interact with the website. It is used to enable us to improve the performance of the website service we provide. More information on the cookies we use is listed below.
Session technology - This technology enables the website to record when you have logged into our website as a user. The information is used to ensure you are a valid user of our website and acts as a security mechanism.
How do we use the data?
Perform a requested service - Data we collect from your interaction on the website is limited to what we require to perform a task or service. For example our contact form request name and postcode together with contact details. This enables us to contact you and for us to calculate delivery costs at an early stage. We do not maintain a marketing list. Your details will be used to only perform the task or service you have requested.
Delivering and improving our services - Our cookie and session technology enables us to monitor website useage, diagnose problems, identify security risks and improve the services we offer online. Often much of this data collected is aggregated and is not linked to any personal data.
Sharing with trusted third parties - We work with a number of trusted thrid party suppliers to perform the operation of our website and the perform a service you may have requested. This information is only tansferred as a direct result of it being necessary to perform a task or service. We do not sell or trade any personally identifiable data to third parties. Of course where required we reserve the right to comply with any requests to enable us to comply with UK National law.
How we secure, store and retain your data?
We follow accepted guidelines to protect data we hold. We do this both during transmission and storage. We only retain personal data for as long as necessary to provide services to you. This time may be extended where there maybe a legal or business process reason. For example warranties, mandated by law, maintain accurate business records.
The use of the Units Online website is completed over HTTPS which uses an added encryption layer to protect traffic between our server and your browser. Payment transactions which are actioned via the website are completed via the SagePay payment gateway. No record payment details (i.e. credit card numbers) is stored on the Units Online website database.
Right to be forgotten / review of information we hold
At any time you may review, update or delete the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. If you have any question regarding the confidentiality policy, please contact us at:
5c Castle Road
Chelston Business Park
Further information on cookies and external website interactions
Google Analytics are: _utma, _utmb, _utmc, _utmv, _utmz. These Google Analytic cookies are used to collect information about how visitors use the Units Online site. We use the information to compile reports and to help us improve the site for our users. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Zopim. We use Zopim to provide live customer service chat from this website. Zopim requires two cookies: __zlcmid and __zprivacy. One to store the Zopim Live Chat ID used to identify the device across visits, and also across a single chat session. The second stores the user’s preference to disable Live Chat, and cease using cookies. This is stored across visits.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. These inks are contained on our Partners page which is located at http://www.unitsonline.co.uk/partners and in further information towards the bottom of this document. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Correct as at May 2018
At Units Online we take pride ensuring all our customers receive a first class service.
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Here's one of our customers' reviews:
“Just wanted to write a quick note to thank you for all your help with the kitchen, we could have been left to hang out to dry with the worktop situation, but your company was fantastic! You not only have a customer for life, but I will recommend you to everyone I know who needs a new kitchen. Thank you (and your team) again, from the bottom of our hearts, our kitchen looks AMAZING we absolutely love it ” Mike and Kelly Smith from Bristol - March 2019