Testimonials

Great customer service, delivered quickly and packaged extremely well. Once I placed the order I received a phone call about my customisations and over the phone, they were able to make suggestions to make the wine rack over the fridge fit perfectly and exactly how we had envisioned. So happy with the end result, thank you so much!

15th April 2019

I would like to say what a pleasure it has been to deal with your company. Excellent in every way, from initial advice, through Richard knowing my design by heart, through superb quality and helpful modification of a cupboard size, to great after sales service. Thanks also to Lois and the people associated with despatch and delivery. Big contrast to some of the moans I have heard from friends about some other companies! Keep up the good work, we are recommending you to anyone who might be interested.

28th March 2019

Hi Nathan, just wanted to write a quick note to thank you for all your help with the kitchen, we could have been left to hang out to dry with the worktop situation, but your company was fantastic! You not only have a customer for life, but I will recommend you to everyone I know who needs a new kitchen. Thank you (and your team) again, from the bottom of our hearts, our kitchen looks AMAZING we absolutely love it.

15th March 2019

As you can see our kitchen is looking great! Have just removed all the bubble wrap that has covered it since fitting last year; to give it a good clean and put the final pieces together. Thanks for your help, as always.

5th March 2019

Buying online was a worry for us. No need to have worried! We love our new kitchen. Everything ran as planned and our fitter commented on how impressed he was with the quality of the units.
We will certainly be recommending Units Online.

20th February 2019

Hi Richard, hope you like the pictures. We are absolutely delighted with our kitchen. Thanks for all your design advice, we could not have done without you!

6th February 2019

I just wanted to say a really big thank you to Bob for all his great ideas and patience during and after the design of our kitchen. You really did design us our dream kitchen. Having priced up the same units elsewhere I know the kitchen was an excellent price. The delivery arrived when promised and the guy was so good. We had a couple of things that needed replacing and these where dealt with quickly and without fuss. I cannot recommend this company highly enough. Thanks again to all of you.

2nd February 2019

This kitchen features in "The English Home Magazine", Feb 2019 Issue, www.theenglishhome.co.uk

22nd January 2019

2nd January 2019

“Dave and I just wanted to thank you all for pulling out the stops originally and getting the kitchen ordered so quickly. The service we have received has been second to none and we would like to thank the whole team for their support. We would definitely use you again but hopefully not for a new kitchen for a while yet!”

18th December 2018

“After moving into our new home, an old 1850s Victorian house, the kitchen had to go, and Units Online were the best around. After talking to Tony & Richard who pointed us in the right direction, we were amazed how much money we could save and still get a bespoke service with a high level of quality. Help throughout the ordering process was there and also the sourcing of taps, sinks etc etc. All in all we now have an amazing kitchen.... quirky.... but still amazing and this is down to Units Online. THANKYOU VERY MUCH!!!!!”

10th December 2018

“Working with Tony at the initial stages of our kitchen and rear extension concept design was excellent. It brought his added value in the technical refinement of our desires and requirements, resulting in a perfect solution for our family kitchen/diner.
The delivery of the units was well organised and Units Online were very accommodating with great communications that allowed for the delivery to commence at a point where the new room was ready to store, before being fitted. This removed a huge amount of stress from the overall project and is something that may not have been possible with another supplier. I certainly appreciated the patience and support of the warehouse/delivery team through that period. Completing the works myself I was also grateful for the ongoing support from the Units Online team who were always willing to assist in running through fit out options before elements were finally placed and attached.
This support gave me reassurance on my predetermined decisions and allowed me to complete the fit-out without error or waste. Would I use Units Online again and would I recommended them to friends and family who had design layout prepared, yes I certainly would. Thanks again to all the team at Units Online and Mayflower Stone for your assistance and support through this project. We love our new kitchen family room and utility area and it has made a massive transformation to the way we live and enjoy our home.”

6th December 2018

“It is so rare nowadays when things really exceed your expectations. Thanks so much to all at Units Online. We will be recommending you. Many thanks”

29th November 2018

“We collected the units in a hire van and I had a little wobble that the van was not big enough. The guys in the warehouse were great at loading and you were spot on with your suggested van size.
I know you must get lots of photos but I wanted to send you ours and to say how pleased we are with it all. Your help and advice was invaluable and helped me to purchase my kitchen from Units Online. Like others have said before, our joiner was very impressed with the quality. Thanks again for your help.”

16th November 2018

“I found Units Online through Google and was delighted to find that they are only an hour and a half away, so we went to meet with Richard and look at the showroom. Seeing the doors and colours in the flesh was a real help in making our choices, and once we had seen the new thyme and soft grey shades we were sorted.
I already had a good idea of the layout I wanted, but was daunted about the fine tuning and Richard drew up a great plan for us, covering all the details about space for the fridge freezer, end panels, cornicing etc. The computerised images were a big help with trying to visualise the finished kitchen, and the final result is testament to that. Units Online gave us all the advantages of great value, ready assembled units but with all the professional backup of a designer kitchen supplier.
Special mention must go to Andy who delivered the kitchen efficiently and pleasantly, Russell who gave great after sales assistance on a door which was damaged and a filler panel which was missing, and Lois who managed to solve the mystery of the fixing of the carousel hinge!
We could not be happier with the final result. Our friends and family are amazed. We have achieved a top of the range kitchen at a very reasonable price. Thank you Richard and Units Online. ”

6th November 2018

“We are so happy we found your company. Your service, attention to detail and pride you took were as if you were designing your own kitchen. Everything was on time and quality was great. And we saved a fortune. Thanks again.”

2nd November 2018

“Great service from start to finish. With the help of Nathan from Units Online design team we managed to get this perfect fitting kitchen, which looks fabulous! Will definitely use Units Online again.”

1st November 2018

“Thank you so much for all your help. I have passed your details on to several friends who are embarking on kitchen extensions. I would definitely use you again if and when needed. Your help and advice has been excellent and when I have had problems you have helped me overcome it without additional costs.”

23rd October 2018

18th October 2018

“I shopped around for quite a while getting quotes for a new kitchen before coming across this company. The best part was that everyone else just accepted my view that the existing layout couldn't be improved but Bob at Units Online came up with an amazing improvement helped by the fact that they can cut down cabinets to fit odd spaces. The quality was exceptional and aftercare great. There was one small mistake in the list of cabinets but a replacement was sent in 2 days. Have recommended them to friends and would use again if ever I move and need a new kitchen”

16th October 2018

“Nathan, Thanks so much for sorting that, the panel is installed and looks great. Can not tell you how much we love the kitchen. Thanks so much for all your help through the process. I guarantee it would not have turned out as good as it has without all the support we got from you, Tony and Kim.”

30th September 2018

“Graham and I are absolutely delighted with our kitchen. From the first phone call with Bob, to the planning meeting in Taunton, right through to delivery - nothing was too much trouble. We have the kitchen of our dreams. The quality of the units, doors and quartz worktop are second to none. We love the worktops from Mayflower Stone - they lift the light in the space. We have absolutely no hesitation in recommending Units Online - in fact we have already passed your details to 4 people in this area! When and if we ever do another kitchen - we will be back!.”

25th September 2018

“Many thanks to Richard & the team for helping us to achieve our perfect kitchen & utility room. It has transformed that part of our house, which is now so much lighter and brighter than before. We have saved a lot of money using Units Online & our fitter was really impressed with the quality of your cabinets and doors. We are absolutely thrilled with the end result and have been singing your praises to anyone who will listen. Thank you so much!”

20th August 2018

“I finally have a beautiful kitchen, well nearly finished and it looks absolutely beautiful. Thank you for your design! I keep recommending you to everyone!”

12th August 2018

“We decided to use Units Online as they came highly recommend. We bought a house and decided to knock the kitchen and dining room into one. We made the initial enquiry and were very pleased by the knowledge and professionalism of the staff. We had a rough idea of the sort of thing we were looking for so we visited the showroom. We sat with Tony who showed us a very wide range of kitchen units and work tops. Tony planned out our entire kitchen for us. This process took around 3 hours and every detail was taken care of. There were so many things we had not even considered that Tony suggested. We were very pleased with the speed of delivery and the exceptional quality of the kitchen units. We decided to have granite work tops, we also used Mayflower stone for this who were also exceptional. We can not recommend Units Online enough. We love the new space and spend so much time relaxing, eating and socialising in our new kitchen.”

23rd July 2018

“I wanted to thank you and Lois for all the work you did delivering our dream kitchen and ironing out all the niggles. We are delighted with it and every time someone walks in we are greeted with a 'wow'. The quality of the units has also been commented on. There are several new customers who have come your way as a result of seeing our kitchen. Thank you.”

2nd July 2018

“On behalf of Peter and myself, thank you for all your help with the design etc for the kitchen - it was much appreciated.”

1st July 2018

“Just a brief note to let you know how pleased we were with the kitchen you recently supplied to us. We were particularly impressed with the general build quality and that of the doors, hinges, and drawers. The installation of the units under existing worktops was easier than expected and we were impressed with the 'no quibble' manner in which a slightly damaged door was replaced. Please thank Tony for the help and advice he gave us when we visited your showroom. Although we didn't adopt all his ideas, those that we did use proved very helpful. The whole experience was better than we could have hoped for and I'd certainly have no difficulty recommending your service to others.”

22nd June 2018

“I would like to express my gratitude to everyone at Units Online for helping us design our kitchen and then for supplying excellent quality units and fittings. We were extremely impressed with the service, which for an online company was surprisingly very personal.
We opted for the design service (the cost of which was refunded as a deduction from our order) and from sending over a rough drawing of our initial ideas (a floorplan with measurements), we had several telephone conversations with Richard, who offered excellent advice and ideas for how we could achieve the two-colour scheme we loosely had in mind. These ideas quickly evolved into detailed 3D images and floorplans, each time emailed over along with a link to a shopping basket of the items we would need to order so we could review prices. The 3D drawings were particularly useful, allowing us to discuss what we liked and didn't like before arriving at our final specification. Any questions we had by email were quickly answered by return of email or if we phoned Richard he was usually available to speak. If not colleagues were also very helpful.
We then ordered. Richard was also very accommodating to our timetable and managed to get the kitchen built and delivered so it could be fitted by our moving in date. We secured our own local kitchen fitter who charged a fixed price for his time (he also did an excellent job, if you need a fitter in the Essex area let Richard know and I will pass on his details), bought our appliances online (after much research and shopping around) and we already had an electrician doing the rest of the house.
I cannot recommend Units Online and the team there highly enough. All in all a very satisfying experience and without the ridiculous high pressure sales environment that comes with visiting some of the well known kitchen chains which reside in the retail parks (just don't do it, it's an awful experience; I thought the staff in one shop were going to stop us leaving until we signed a contract and put a deposit down and they'd not even designed a kitchen we liked!)
Which leads me to the best part of all this: we reckon our total cost including fitting was around 40% less than the best quote we had from one of the very well known retail park names, even though we put in better appliances and, I'm quite sure, better quality units.”

15th May 2018

“We're so happy with the quality of our units, and the guys who fitted the kitchen were really impressed. Much better than Howdens was their verdict! I've been recommending Units Online to anyone who will listen, and I know the kitchen fitters have been too. We're really happy with it, and the customer service was great! I know at least one friend has ordered their kitchen from you since, and we'll keep spreading the word!”

9th May 2018

“To be completely honest, at first the thought of buying something as important as your dream kitchen online, scared me a little. Last summer we replaced our old galley kitchen & conservatory with a family sized kitchen extension. Our wonderful builder suggested Unitsonline.co.uk from one of his previous jobs & couldn't praise the quality of the units highly enough. Judging by the quality of his workmanship on our extension, we knew the kitchen from Units Online was going to be very special indeed. Tony guided me through the entire process & I cannot commend highly enough, his dedication, help & attention to detail for our kitchen. I found him very friendly & so easy to talk to, with a wonderful knowledge of all aspects about everything I needed for the kitchen design. Nothing was too much bother for Tony & I know how many times we went back & forth to get it just perfect. All of the workmen with our builder who installed the kitchen, could not get over the solid quality of the units & drawers. All commented what 'top quality workmanship' they were. We opted for the dovetailed oak drawers which added a stunning finish to the overall look & feel of the kitchen. We had a couple of items which needed replaced & the after service was excellent & prompt. As for the price, any other kitchen company we approached couldn't match the value for such amazing units. With Units Online it was at least twice if not 3 times cheaper than all of the other well known kitchen suppliers, & we spent 2 years researching almost all of them! If you want a solidly made, top quality kitchen, look no further. I would recommend Unitsonline.co.uk to absolutely everybody needing a new kitchen! We are so happy we chose you to create the setting for all our family celebrations, meals & all the happy, good times we will share. This space is incredible to be in & we can't thank you enough!”

30th April 2018

“I would like to say how happy I am with my Madison Ivory kitchen, everyone involved in the fitting has commented on the quality. I would have no hesitation in recommending you to friends.”

12th April 2018

“As a non professional kitchen fitter, everyting was made really easy from ordering to installation. Would highly recommend Units Online.”

30th March 2018

“Thank you so much for your help in designing the kitchen and tweaking it several times to get it exactly right. We are delighted with the final outcome. As you know we have already sent friends in your direction to chat to you.”

29th March 2018

“Excellent service from start to finish one part missing but was sent next day.”

29th March 2018

“The new kitchen looks fantastic, the design service was very helpful as was the ease with which we were referred to Mayflower Stone for the worktop. The only negative comment is that Units on line were not great at responding to emails and queries generally, but I guess that's the price you pay for what is essentially a self-service set up. We got a kitchen with proper ash doors cheaper than a Howdens mdf job.”

29th March 2018

“I'd like to thank you for your help and assistance in our selection and successful completion of our new kitchen. We think it is marvellous.”

18th February 2018

“The kitchen looks FANTASTIC!! We are extremely happy with the quality of everything and the customer service we have received off you!”

15th January 2018

“After a lot of research, we headed down to see Units Online in Wellington. We had some plans drawn up locally but Tony made some great suggestions and by the end of the day we had our perfect kitchen! There was no pressure and we spent literally hours discussing all the options. Tony is the most patient kitchen designer ever! As we had already had a quote from a local kitchen showroom for an identical kitchen (Burbidge Tetbury painted) we could check that we had literally saved thousands of pounds, so it was well worth the journey. We also ended up ordering the granite worktop from Mayflower Stone (the same parent company as Units Online), saving a further £800 compared with a quote for an identical worktop in Kent. We highly recommend Units Online!”

8th January 2018

“Now that our kitchen is finally in, I just wanted to say a big thank you to Richard and the Units Online team for their service, they put up with a few changes in design and schedule. Their advice was invaluable, both at design and installation. Buying a kitchen online was always going to be a big risk for us. However, the great review and the visit to the showroom put us at ease, and also gave us a few more ideas for our own design. The quality of the units is great for the price we paid, definitely value for money compared to other suppliers.”

27th December 2017

“Units Online are so John Lewis in terms of customer service and quality of product without the price tag. Highly recommended. If you are thinking of a new kitchen, then look no further. I have recommended them to my Mum and I think she is going to give them a go and she is a tough cookie to please.”

12th December 2017

“Excellent and friendly service from Tony. We really liked the relaxed atmosphere at the showroom and we were really pleased with the quality and price. I have recommended them on more than one occasion.”

12th December 2017

“We are really pleased with our kitchen.”

11th December 2017

“I just wanted to get in touch to say thank you for your help with designing our kitchen. We appreciate your patience and professionalism when putting the plans together, talking us through changes and amendments and responding so quickly to queries. We are so pleased with the final product. Fantastic quality, looks beautiful....friends and family can not believe what good value it was (about half of what we were quoted from local kitchen companies).”

6th December 2017

“Fantastic quality and service. We have used Units Online in 4 rooms”

4th December 2017

“We love our kitchen. Fantastic quality, great service from beginning to end. Thank you to all the team”

2nd December 2017

“I initially had reservations buying on line but it was unnecessary as this company is excellent. I had Tony design our kitchen, he has made a family friendly kitchen that is also very labour saving. The units arrive fully constructed, very well made and ready to fit. The standard of the units matches the standards of the staff nothing but excellent. I can not recommend this firm enough the are nothing short of excellent. Thank you.”

29th November 2017

“My kitchen is a reality and I absolutely love it! My neighbour who was renovating her house at the same time just could not comprehend how I ordered my kitchen online from you guys, having done my own plan & design of the entire kitchen and without anyone from Units Online coming to measure up. This was the smoothest and most pleasurable experience of the whole project, I must say. You guys were fantastic and your after-sale customer service is second to none! I have been recommending you to everyone who admired my new kitchen and believe you me, there were many! Even my builder (who fitted it and only really fits Howdens kitchens) was very impressed!!! ”

28th November 2017

“I was very impressed with the service you guys provide following the purchase of my kitchen earlier on in the year that I didn't hesitate to order my utility storage cabinets from Units Online too. My builder was impressed too and took your details to pass onto his other customers.”

28th November 2017

“Its been almost a year since we put in our fabulous kitchen, ordered from yourselves. Thanks again, we have been complimenting you and the team, and advising anyone we know who is in the offing for a kitchen to use you at all costs!”

26th November 2017

“We had our kitchen supplied through you and dealt with Richard. The service we received from start to finish was outstanding. Richard is extremely knowledgeable and professional and never tired of my constant phone calls and questions. We could not have done it without his advice. We would absolutely recommend you to everyone! And we get many compliments about our finished kitchen.”

22nd November 2017

“Not just kitchens! Excellent quality units are adaptable to bathrooms too. Great service throughout, particular thanks to Tony. We have kitted out 4 rooms from Units Online and are very happy. Thank you”

21st November 2017

“Your design service has really helped us achieve our dream kitchen. The only thing on time during the whole build was our new kitchen ! A big thank you to all the team at Units Online.”

10th November 2017

“We are really pleased with our new kitchen! We received good advice from the start, along with ideas towards our kitchen plans. Everyone has commented on how great the kitchen looks!”

10th October 2017

“The service was great and we're really pleased with the end result. Thank you for making part of our self build stress free!”

7th October 2017

“We are absolutely delighted with the result and also with the support from your team with the planning and ordering process. Everything went according to plan and we now have a really good working kitchen. Thank you.”

6th October 2017

“I would rate the company 5 out of 5 - reasons being; for being so helpful and honest about your goods and services, not being pushy regarding buying from you or your products, the quality of the units, the packaging and delivery of the units and very competitive pricing. I was able to visit the showroom a few times before making my decision and spoke to Tony regarding my needs- who was very helpful. I also really liked being able to see where the kitchens are made - lovely to buy locally without a huge pricetag.”

28th September 2017

“Thanks very much for the units and your help with planning.”

31st August 2017

“Love the cabinets and the colours, and really appreciated the help and guidance that you were able to provide. Worth the 10 hour drive. Thanks a lot, and I will be sending recommendations your way.”

29th August 2017

“We are thrilled with our new Units Online kitchen. The quality is fantastic, we are getting so many compliments from friends and family! The design service from Bob was in depth and not rushed. He was happy to amend the design where necessary and give us ideas and advice. Thank you Units Online for a fantastic product and service. We highly recommend you to anyone who is looking for a beautiful new kitchen.”

16th August 2017

“We took a gamble coming to Units Online but felt it needed to be investigated after reading all the reviews. We made a weekend of the visit and drove down to Units Online showroom. From start to finish I could not fault Richard and the whole team. The show room has lots to see which really helped in picking what was right for us. The quality of products are excellent and when there were a few alterations needed like delaying the delivery date Units Online were more than accommodating! The kitchen is in now and it's far exceeded my expectations it's just beautiful!! Everyone comments on just how stunning it is so thank you so very much!!”

11th August 2017

“We are really delighted with the finished product. In fact we used a ‘perfectionist’ kitchen fitter and even he was impressed with the product. He has been in the fitted kitchen business over 20 years and said it was the best quality kitchen he'd ever fitted – he kept ooing and aaahing as he fitted the units! Thanks also for sorting out the few issues we did have with a small handful of units – the measure of a company is its after sales customer treatment and yours was amazing – we will definitely recommend you to anyone who needs a kitchen and asks for our advice!”

25th July 2017

“Tony guided us through the planning and ordering process and made what seemed a daunting task extremely straightforward and painless. We absolutely love our Burbidge Salcombe kitchen which cost a fraction of high st “handmade” kitchen prices...so much so we are about to buy another one!!”

21st July 2017

“The kitchen is just what we hoped for and we are really pleased with the doors! Just wanted to send a few kitchen pics, before and after.”

10th July 2017

“Overall we were extremely pleased with the quality of the product and the service provided.”

26th June 2017

“Extremely helpful throughout the process. Exceed my expectations and excellent value for money”

26th June 2017

“To anyone thinking about using Units Online, do it. We went to Magnet who completed a plan and gave us their best sale price. Thought we look up the kitchen online and found Units Online. Had a quick check of the price of one unit and could not believe how much cheaper they were than Magnet. So we sent our plan to them and they quickly phoned back with a price nearly 50% lower than Magnet. But not only that they told us it was not the best design and how it could be improved. So they done a new kitchen plan and talked to us about our choice of worksurface and floor colours before giving their recommendation for the kitchen door. We found a local kitchen fitter, who said the units were great quality, and here are the pictures of the end result. Units Online were so helpful, nothing was too much trouble. We are so happy we found them.”

7th June 2017

“Thought I would drop you a note regarding the service and quality of the kitchen units which I received last Tuesday. I have over the years dealt with internet companies, but your team and products are without doubt the very best I have ever experienced. Please convey my sincere thanks to all members of your staff involved with my purchase. When you buy online there is always a concern about the quality of the products and indeed the service during phase through to delivery. No problems at all with your company, everything was way above my expectations. Anyway, about a third of the way through the built and everything has been perfect. So hats off to your organisation and I will have no hesitation on recommending Units Online to all my friends and family. Thanks again for your outstanding service.”

16th May 2017

“Special thanks to Richard for your planning help. You really did manage to get everything in we wanted. We are delighted.”

12th May 2017

“Thanks Units Online. Great value and all on schedule.”

3rd May 2017

“Couldn't have asked for better quality units or service. Yes, a few little things went wrong but they were sorted quickly and with zero fuss. Fantastic!”

2nd April 2017

“Hope you are well! It has been a while but we have finally finished the kitchen! We purchased the final oven and stools recently so I thought I'd send a few quick photos.(P.S. It's not normally this tidy!!)”

13th March 2017

“A quick thank you to Richard and the team. Small but perfect. Can you give a special thanks to your delivery guy who couldn’t have been more helpful.”

20th February 2017

“Photos of finished kitchen, very pleased with the results, the tall units work well especially the corner unit.”

19th February 2017

“Throughout the process Richard has been so helpful and PATIENT. Extremely happy with the result, the kitchen looks beautiful and is fantastic quality. We could not recommend Units Online and using their planning service enough.”

7th February 2017

“It all started with a tentative email query! I say tentative because we had just been burned by a previous supplier - long story so won't bother going into that! Tony responded to our query promptly, then we made the phonecall to talk through our requirements. Hats off to Tony, because we hadn't even drawn out a plan for him, but somehow he managed to get everything spot on. Tony went as far as discussing the finer details like the gloss side panels that could be added on as opposed to having the gloss panel fixed to the side of carcass (this is my favourite part and I use this as a selling point!), he also offered us bespoke wall unit sizes (750mm wide) and took the time to explain the finishing touches - the plinths and the pelmets. My husband and I are really overjoyed with our choice of kitchen. It is modern, sleek, clean, and even our boys are impressed. We've had endless playdates since the final finishing 2 weeks ago- and yes, our Lucente Handleless Gloss kitchen has stood the test! A big thank you also to Lois who offered a brilliant after sales service when we ran into some issues- some screws had not been sent out and Lois promptly had them sent next day, our carpenter damaged one of our cupboard doors and once again Lois was there to send us a replacement which arrived next day! The customer service and attention to detail from your company is superb :) We have and will continue to recommend Units Online because not only have you supplied us with a beautiful kitchen but you have given us our home back after the rough ordeal we had encountered previously. Thank you so very much Units Online! We will be using your service again for our next project :) tbc..”

31st January 2017

“Richard, Works in progress! Thanks so much for all your work on our designs and your vital input. We will certainly be recommending Units Online to our friends.”

27th January 2017