Testimonials

“I would like to express my gratitude to everyone at Units Online for helping us design our kitchen and then for supplying excellent quality units and fittings. We were extremely impressed with the service, which for an online company was surprisingly very personal.
We opted for the design service (the cost of which was refunded as a deduction from our order) and from sending over a rough drawing of our initial ideas (a floorplan with measurements), we had several telephone conversations with Richard, who offered excellent advice and ideas for how we could achieve the two-colour scheme we loosely had in mind. These ideas quickly evolved into detailed 3D images and floorplans, each time emailed over along with a link to a shopping basket of the items we would need to order so we could review prices. The 3D drawings were particularly useful, allowing us to discuss what we liked and didn't like before arriving at our final specification. Any questions we had by email were quickly answered by return of email or if we phoned Richard he was usually available to speak. If not colleagues were also very helpful.
We then ordered. Richard was also very accommodating to our timetable and managed to get the kitchen built and delivered so it could be fitted by our moving in date. We secured our own local kitchen fitter who charged a fixed price for his time (he also did an excellent job, if you need a fitter in the Essex area let Richard know and I will pass on his details), bought our appliances online (after much research and shopping around) and we already had an electrician doing the rest of the house.
I cannot recommend Units Online and the team there highly enough. All in all a very satisfying experience and without the ridiculous high pressure sales environment that comes with visiting some of the well known kitchen chains which reside in the retail parks (just don't do it, it's an awful experience; I thought the staff in one shop were going to stop us leaving until we signed a contract and put a deposit down and they'd not even designed a kitchen we liked!)
Which leads me to the best part of all this: we reckon our total cost including fitting was around 40% less than the best quote we had from one of the very well known retail park names, even though we put in better appliances and, I'm quite sure, better quality units.”

15th May 2018

“We're so happy with the quality of our units, and the guys who fitted the kitchen were really impressed. Much better than Howdens was their verdict! I've been recommending Units Online to anyone who will listen, and I know the kitchen fitters have been too. We're really happy with it, and the customer service was great! I know at least one friend has ordered their kitchen from you since, and we'll keep spreading the word!”

9th May 2018

“To be completely honest, at first the thought of buying something as important as your dream kitchen online, scared me a little. Last summer we replaced our old galley kitchen & conservatory with a family sized kitchen extension. Our wonderful builder suggested Unitsonline.co.uk from one of his previous jobs & couldn't praise the quality of the units highly enough. Judging by the quality of his workmanship on our extension, we knew the kitchen from Units Online was going to be very special indeed. Tony guided me through the entire process & I cannot commend highly enough, his dedication, help & attention to detail for our kitchen. I found him very friendly & so easy to talk to, with a wonderful knowledge of all aspects about everything I needed for the kitchen design. Nothing was too much bother for Tony & I know how many times we went back & forth to get it just perfect. All of the workmen with our builder who installed the kitchen, could not get over the solid quality of the units & drawers. All commented what 'top quality workmanship' they were. We opted for the dovetailed oak drawers which added a stunning finish to the overall look & feel of the kitchen. We had a couple of items which needed replaced & the after service was excellent & prompt. As for the price, any other kitchen company we approached couldn't match the value for such amazing units. With Units Online it was at least twice if not 3 times cheaper than all of the other well known kitchen suppliers, & we spent 2 years researching almost all of them! If you want a solidly made, top quality kitchen, look no further. I would recommend Unitsonline.co.uk to absolutely everybody needing a new kitchen! We are so happy we chose you to create the setting for all our family celebrations, meals & all the happy, good times we will share. This space is incredible to be in & we can't thank you enough!”

30th April 2018

“I would like to say how happy I am with my Madison Ivory kitchen, everyone involved in the fitting has commented on the quality. I would have no hesitation in recommending you to friends.”

12th April 2018

“As a non professional kitchen fitter, everyting was made really easy from ordering to installation. Would highly recommend Units Online.”

30th March 2018

“Thank you so much for your help in designing the kitchen and tweaking it several times to get it exactly right. We are delighted with the final outcome. As you know we have already sent friends in your direction to chat to you.”

29th March 2018

“Excellent service from start to finish one part missing but was sent next day.”

29th March 2018

“The new kitchen looks fantastic, the design service was very helpful as was the ease with which we were referred to Mayflower Stone for the worktop. The only negative comment is that Units on line were not great at responding to emails and queries generally, but I guess that's the price you pay for what is essentially a self-service set up. We got a kitchen with proper ash doors cheaper than a Howdens mdf job.”

29th March 2018

“I'd like to thank you for your help and assistance in our selection and successful completion of our new kitchen. We think it is marvellous.”

18th February 2018

“The kitchen looks FANTASTIC!! We are extremely happy with the quality of everything and the customer service we have received off you!”

15th January 2018

“After a lot of research, we headed down to see Units Online in Wellington. We had some plans drawn up locally but Tony made some great suggestions and by the end of the day we had our perfect kitchen! There was no pressure and we spent literally hours discussing all the options. Tony is the most patient kitchen designer ever! As we had already had a quote from a local kitchen showroom for an identical kitchen (Burbidge Tetbury painted) we could check that we had literally saved thousands of pounds, so it was well worth the journey. We also ended up ordering the granite worktop from Mayflower Stone (the same parent company as Units Online), saving a further £800 compared with a quote for an identical worktop in Kent. We highly recommend Units Online!”

8th January 2018

“Now that our kitchen is finally in, I just wanted to say a big thank you to Richard and the Units Online team for their service, they put up with a few changes in design and schedule. Their advice was invaluable, both at design and installation. Buying a kitchen online was always going to be a big risk for us. However, the great review and the visit to the showroom put us at ease, and also gave us a few more ideas for our own design. The quality of the units is great for the price we paid, definitely value for money compared to other suppliers.”

27th December 2017

“Units Online are so John Lewis in terms of customer service and quality of product without the price tag. Highly recommended. If you are thinking of a new kitchen, then look no further. I have recommended them to my Mum and I think she is going to give them a go and she is a tough cookie to please.”

12th December 2017

“Excellent and friendly service from Tony. We really liked the relaxed atmosphere at the showroom and we were really pleased with the quality and price. I have recommended them on more than one occasion.”

12th December 2017

“We are really pleased with our kitchen.”

11th December 2017

“I just wanted to get in touch to say thank you for your help with designing our kitchen. We appreciate your patience and professionalism when putting the plans together, talking us through changes and amendments and responding so quickly to queries. We are so pleased with the final product. Fantastic quality, looks beautiful....friends and family can not believe what good value it was (about half of what we were quoted from local kitchen companies).”

6th December 2017

“Fantastic quality and service. We have used Units Online in 4 rooms”

4th December 2017

“We love our kitchen. Fantastic quality, great service from beginning to end. Thank you to all the team”

2nd December 2017

“I initially had reservations buying on line but it was unnecessary as this company is excellent. I had Tony design our kitchen, he has made a family friendly kitchen that is also very labour saving. The units arrive fully constructed, very well made and ready to fit. The standard of the units matches the standards of the staff nothing but excellent. I can not recommend this firm enough the are nothing short of excellent. Thank you.”

29th November 2017

“My kitchen is a reality and I absolutely love it! My neighbour who was renovating her house at the same time just could not comprehend how I ordered my kitchen online from you guys, having done my own plan & design of the entire kitchen and without anyone from Units Online coming to measure up. This was the smoothest and most pleasurable experience of the whole project, I must say. You guys were fantastic and your after-sale customer service is second to none! I have been recommending you to everyone who admired my new kitchen and believe you me, there were many! Even my builder (who fitted it and only really fits Howdens kitchens) was very impressed!!! ”

28th November 2017

“I was very impressed with the service you guys provide following the purchase of my kitchen earlier on in the year that I didn't hesitate to order my utility storage cabinets from Units Online too. My builder was impressed too and took your details to pass onto his other customers.”

28th November 2017

“Its been almost a year since we put in our fabulous kitchen, ordered from yourselves. Thanks again, we have been complimenting you and the team, and advising anyone we know who is in the offing for a kitchen to use you at all costs!”

26th November 2017

“We had our kitchen supplied through you and dealt with Richard. The service we received from start to finish was outstanding. Richard is extremely knowledgeable and professional and never tired of my constant phone calls and questions. We could not have done it without his advice. We would absolutely recommend you to everyone! And we get many compliments about our finished kitchen.”

22nd November 2017

“Not just kitchens! Excellent quality units are adaptable to bathrooms too. Great service throughout, particular thanks to Tony. We have kitted out 4 rooms from Units Online and are very happy. Thank you”

21st November 2017

“Your design service has really helped us achieve our dream kitchen. The only thing on time during the whole build was our new kitchen ! A big thank you to all the team at Units Online.”

10th November 2017

“We are really pleased with our new kitchen! We received good advice from the start, along with ideas towards our kitchen plans. Everyone has commented on how great the kitchen looks!”

10th October 2017

“The service was great and we're really pleased with the end result. Thank you for making part of our self build stress free!”

7th October 2017

“We are absolutely delighted with the result and also with the support from your team with the planning and ordering process. Everything went according to plan and we now have a really good working kitchen. Thank you.”

6th October 2017

“I would rate the company 5 out of 5 - reasons being; for being so helpful and honest about your goods and services, not being pushy regarding buying from you or your products, the quality of the units, the packaging and delivery of the units and very competitive pricing. I was able to visit the showroom a few times before making my decision and spoke to Tony regarding my needs- who was very helpful. I also really liked being able to see where the kitchens are made - lovely to buy locally without a huge pricetag.”

28th September 2017

“Thanks very much for the units and your help with planning.”

31st August 2017

“Love the cabinets and the colours, and really appreciated the help and guidance that you were able to provide. Worth the 10 hour drive. Thanks a lot, and I will be sending recommendations your way.”

29th August 2017

“We are thrilled with our new Units Online kitchen. The quality is fantastic, we are getting so many compliments from friends and family! The design service from Bob was in depth and not rushed. He was happy to amend the design where necessary and give us ideas and advice. Thank you Units Online for a fantastic product and service. We highly recommend you to anyone who is looking for a beautiful new kitchen.”

16th August 2017

“We took a gamble coming to Units Online but felt it needed to be investigated after reading all the reviews. We made a weekend of the visit and drove down to Units Online showroom. From start to finish I could not fault Richard and the whole team. The show room has lots to see which really helped in picking what was right for us. The quality of products are excellent and when there were a few alterations needed like delaying the delivery date Units Online were more than accommodating! The kitchen is in now and it's far exceeded my expectations it's just beautiful!! Everyone comments on just how stunning it is so thank you so very much!!”

11th August 2017

“We are really delighted with the finished product. In fact we used a ‘perfectionist’ kitchen fitter and even he was impressed with the product. He has been in the fitted kitchen business over 20 years and said it was the best quality kitchen he'd ever fitted – he kept ooing and aaahing as he fitted the units! Thanks also for sorting out the few issues we did have with a small handful of units – the measure of a company is its after sales customer treatment and yours was amazing – we will definitely recommend you to anyone who needs a kitchen and asks for our advice!”

25th July 2017

“Tony guided us through the planning and ordering process and made what seemed a daunting task extremely straightforward and painless. We absolutely love our Burbidge Salcombe kitchen which cost a fraction of high st “handmade” kitchen prices...so much so we are about to buy another one!!”

21st July 2017

“The kitchen is just what we hoped for and we are really pleased with the doors! Just wanted to send a few kitchen pics, before and after.”

10th July 2017

“Overall we were extremely pleased with the quality of the product and the service provided.”

26th June 2017

“Extremely helpful throughout the process. Exceed my expectations and excellent value for money”

26th June 2017

“To anyone thinking about using Units Online, do it. We went to Magnet who completed a plan and gave us their best sale price. Thought we look up the kitchen online and found Units Online. Had a quick check of the price of one unit and could not believe how much cheaper they were than Magnet. So we sent our plan to them and they quickly phoned back with a price nearly 50% lower than Magnet. But not only that they told us it was not the best design and how it could be improved. So they done a new kitchen plan and talked to us about our choice of worksurface and floor colours before giving their recommendation for the kitchen door. We found a local kitchen fitter, who said the units were great quality, and here are the pictures of the end result. Units Online were so helpful, nothing was too much trouble. We are so happy we found them.”

7th June 2017

“Thought I would drop you a note regarding the service and quality of the kitchen units which I received last Tuesday. I have over the years dealt with internet companies, but your team and products are without doubt the very best I have ever experienced. Please convey my sincere thanks to all members of your staff involved with my purchase. When you buy online there is always a concern about the quality of the products and indeed the service during phase through to delivery. No problems at all with your company, everything was way above my expectations. Anyway, about a third of the way through the built and everything has been perfect. So hats off to your organisation and I will have no hesitation on recommending Units Online to all my friends and family. Thanks again for your outstanding service.”

16th May 2017

“Special thanks to Richard for your planning help. You really did manage to get everything in we wanted. We are delighted.”

12th May 2017

“Thanks Units Online. Great value and all on schedule.”

3rd May 2017

“Couldn't have asked for better quality units or service. Yes, a few little things went wrong but they were sorted quickly and with zero fuss. Fantastic!”

2nd April 2017

“Hope you are well! It has been a while but we have finally finished the kitchen! We purchased the final oven and stools recently so I thought I'd send a few quick photos.(P.S. It's not normally this tidy!!)”

13th March 2017

“A quick thank you to Richard and the team. Small but perfect. Can you give a special thanks to your delivery guy who couldn’t have been more helpful.”

20th February 2017

“Photos of finished kitchen, very pleased with the results, the tall units work well especially the corner unit.”

19th February 2017

“Throughout the process Richard has been so helpful and PATIENT. Extremely happy with the result, the kitchen looks beautiful and is fantastic quality. We could not recommend Units Online and using their planning service enough.”

7th February 2017

“It all started with a tentative email query! I say tentative because we had just been burned by a previous supplier - long story so won't bother going into that! Tony responded to our query promptly, then we made the phonecall to talk through our requirements. Hats off to Tony, because we hadn't even drawn out a plan for him, but somehow he managed to get everything spot on. Tony went as far as discussing the finer details like the gloss side panels that could be added on as opposed to having the gloss panel fixed to the side of carcass (this is my favourite part and I use this as a selling point!), he also offered us bespoke wall unit sizes (750mm wide) and took the time to explain the finishing touches - the plinths and the pelmets. My husband and I are really overjoyed with our choice of kitchen. It is modern, sleek, clean, and even our boys are impressed. We've had endless playdates since the final finishing 2 weeks ago- and yes, our Lucente Handleless Gloss kitchen has stood the test! A big thank you also to Lois who offered a brilliant after sales service when we ran into some issues- some screws had not been sent out and Lois promptly had them sent next day, our carpenter damaged one of our cupboard doors and once again Lois was there to send us a replacement which arrived next day! The customer service and attention to detail from your company is superb :) We have and will continue to recommend Units Online because not only have you supplied us with a beautiful kitchen but you have given us our home back after the rough ordeal we had encountered previously. Thank you so very much Units Online! We will be using your service again for our next project :) tbc..”

31st January 2017

“Richard, Works in progress! Thanks so much for all your work on our designs and your vital input. We will certainly be recommending Units Online to our friends.”

27th January 2017