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Some of our frequently asked questions

If you have any questions then please do not hesitate to get in contact. We are happy to help with any questions regarding your new kitchen at any stage of your ordering process - contact us


What is the specification of your kitchen unit?
We have a simple and straight forward guide to what the units are, please download the pdf document from here - Cabinet specifications  
How will my kitchen units be delivered?
All our units are delivered ready assembled with doors and drawers fitted, complete with soft close integrated hinges and soft close drawer runners as standard.
When I place a order for a complete kitchen on Units Online, what happens next?
We check aspects of the order such as have you got the correct kitchen unit colour for the door style you have ordered. We will also look to see you have items such as plinth, cornice and lighting pelmet. Once we have made contact with you and confirmed a delivery guide we will then put the order into production.
Do you have a minimum order value for a kitchen?
Yes for new orders we have a £1500 excluding delivery minimum order value, however we are flexible so please contact us if your order may not reach that level. For existing customers who have purchased a kitchen there is no minimum.
Can I change my quote for a different kitchen range?
Yes within the same catalogue i.e. if you quote on Avant white in the Second Nature Brand you can press "change for different range" in the shopping basket like Remo white, you will need to re-enter cornice/pelmet/plinths & panels. You can-not change for a kitchen in a different catalogue like one from Second Nature to one from the Burbidge catalogue.
How many years guarantee comes with my kitchen?
All units supplied by us come with a 25 year guarantee and a 1 year guarantee on doors, accessories, hinges and wireworks. In the rare event that a manufacturing defect does arise please contact our offices.
How do I care and maintain my kitchen doors?
This document contains a guide on how to care and maintain your kitchen doors. Please give us a call if you have any further questions. View our kitchen door care guide
Who will deliver my kitchen?
Your kitchen will be delivered by our transport delivery drivers and in some cases we will use a specialised carrier so you know your kitchen will be handled with the care it deserves from when it is loaded on our vehicles to arrive at your home, you will be required to assist the driver unload, all deliveries have one member of staff only. If you have ordered a small or sample item this will be delivered by a carrier.
Are your Kitchen units supplied rigid?
Our factory built rigid kitchen units are supplied with the soft-close doors and fully extendable soft close drawers completely fitted. Each unit is manufactured with a high-density 110 Egger 18mm board; this coupled with cam and dowelled construction makes for one of the strongest and most durable kitchen units available as standard.
What is supplied in a fitting pack with the kitchen?
Each base unit fitting pack is supplied with legs and shelf pegs only, wall unit fitting packs are supplied with wall brackets and shelf pegs only. (no screws or connecting bolts are supplied).
Are instructions for fitting the kitchen units included?
No fitting instructions are supplied, however any competent kitchen fitter will be able to fit our kitchen units.
Does the colour of your kitchen units match the colour of the doors?
Internal unit colour choice is available in over 20 colours, in many cases the external finish is a perfect match to the door, however where that is not possible we recommend a door matching panel (see Door Matching Items). For a perfect grain match on the end of exposed units you will need to order replacement end panels (at extra cost). Many of our kitchen doors and cabinets are colour co-ordinated together, this means that we've made every effort to ensure that each of our doors, colour matches each of the applicable units. We do not guarantee an exact colour match as this is often impossible to achieve.
I’ve made a mistake on my order, what can I do?
Your kitchen is made to order, production commences seven days after receipt of you order. It will be too late to cancel any item at this point and you remain liable for the full costs. Additions to your order can be made at any time. A quick courier delivery service of additional items is often possible, contact us for details.
What about kitchen units housings for the fridge and freezer?
We have made un-drilled doors available on some units to suit certain appliances. If in doubt, order it loose, it can always be fitted later. Please, if possible advise what appliances will be fitted, i.e. make and model numbers.
What about handles for the kitchen doors?
We have a great selection of handles in our “store”, if ordered all handles are supplied loose. We do not fit or drill handle holes.
Can I buy units without kitchen doors?
Yes you can as part of a full kitchen order only, unit without doors must not exceed one third of the total quantity of units ordered.
What is your Payment Security Policy?
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers